WHERE DO I GET A CLAIM NUMBER?
The insurance company will issue a claim number when a claim is filed.
DO I GET A RENTAL CAR WHILE MY CAR IS BEING REPAIRED?
A rental car is offered by the other party’s insurance company if they have accepted liability for the claim. Your insurance will provide a rental if you have rental coverage on your policy. We will be happy to assist you with obtaining a rental car through one of the local agencies.
HOW LONG WILL IT TAKE TO REPAIR MY VEHICLE?
The amount of time to repair a vehicle is determined by the extent of the damage to the vehicle and parts availability. An estimated completion date will be given to you once the estimate is completed and parts availability has been confirmed.
WHAT HAPPENS IF ADDITIONAL DAMAGE IS FOUND AFTER REPAIRS ARE STARTED?
Additional items found after starting repairs is considered a supplement. All supplements require approval from the insurance company. Once the supplement is approved repairs to your vehicle can continue.
HOW WILL I KNOW IF MY VEHICLE IS A TOTAL LOSS?
The insurance company determines if a vehicle is a total loss, if it is a total loss they will contact you to discuss settlement options.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
We warranty our repairs on workmanship for as long as you own your vehicle, the parts used to repair your vehicle are covered by the parts manufacturer.
DO I HAVE TO PAY A DEDUCTIBLE?
You only have to pay a deductible if the claim is being paid by your insurance company and your insurance policy specifies a deductible for collision or comprehensive coverage.
WHO COLLECTS THE DEDUCTIBLE?
The deductible is paid to the repair shop. Insurance fraud laws prevent a repair shop from not collecting a deductible.
WHEN DO REPAIRS NEED TO BE PAID FOR?
Payment and any deductible will need to be collected when repairs are completed and your vehicle is picked up.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Shortline Collision Center accepts cash and most major credit cards.